New Mastercard report reveals key trends & opportunities to digitize remittances in Latin America and the Caribbean – Mastercard

 
MIAMI – March 21, 2024 – Today, Mastercard released a whitepaper on the state of remittances, also known as cross-border payments, in Latin America. Remittances play a key role in strengthening financial inclusion in the region, boosting economies, and alleviating poverty –often serving as an essential source of income for people in low- and middle-income communities. According to the United Nations, 800 million people worldwide (or about one out 10) live in households that receive international remittances. In Latin America — remittances have grown faster than those at the global level (10% annually since 2014 compared to 4% globally).
In 2022, formal remittance volume in Latin America reached US$146 billion, more than double the amount from a decade ago, and a 25x growth over the past 30 years. According to projections, 2024 will mark a shift toward greater speed, simplicity and security as digital remittances begin to outpace sending of physical cash across borders. After several years of accelerated digitalization, consumers in Latin America now have high mobile penetration, greater access to the internet, and fewer people that are unbanked and underbanked, sparking the growth of digital remittances in the region. In fact, as these trends continue to shape the digital agenda in Latin America, they are expected to generate an incremental US$20 billion in digital remittances by 2026.
In recent years, traditional providers have enabled digitalization and ushered in new players to the industry, including fintechs, digital wallets, blockchain companies, and other technology companies, responding to the trends seen in the Latin American remittances industry:
 
Pain points to adoption
Despite the massive volume and positive impact of remittances, the industry still faces substantial challenges that limit full digitalization and adoption, including lack of transparency, trust and security in the system, poor digital user experiences, and slow transaction speeds. Additionally, dealing with regulation is perhaps one of the most acute issues, given the lack of legal, regulatory, and operational consistency across global jurisdictions.
A financial exclusion gap also still exists affecting underserved or unbanked communities. According to the Mastercard Borderless Payment 2023 global report, more than one-third of those surveyed said their families back home have limited options to access the money they send, and nearly one in four agree their family must travel a long way to access their funds.
This reveals financial and digital exclusion, as well as underdeveloped financial and digital infrastructure (e.g. lack of 4G coverage, low smartphone penetration, and absence of banks or remittance retail agents) present in the region.
Preparing for the future of remittances
To meet consumer demands and accomplish the necessary digital advancements to empower remittance adoption, companies and providers need to:  
 
Mastercard’s technology and innovative solutions enable its customers to move money and data quickly and securely. Using Mastercard’s portfolio of international money transfer solutions, Mastercard Move, participating financial institutions can offer their customers international payments to over 180 markets, including a global payout network of over 150 currencies that reaches 95% of the world’s banked population. Mastercard Move reaches nearly 10 billion endpoints worldwide, including bank accounts, card, wallet, and cash payout locations. The portfolio combines the power of Mastercard’s existing and future money movement capabilities including Mastercard Send and Mastercard Cross-Border services.
The full Future of Remittances in Latin America is available for download here.
Scope and methodology of the research
Mastercard partnered with PCMI, a payments industry market intelligence firm, to assess remittances in Latin America. The study markets include Mexico, El Salvador, Guatemala, Honduras, Brazil, Argentina, and Colombia compared against a broader global context. This research took place from October and December of 2023, which consisted of sourcing public data resources and conducting 10 in-depth interviews with six companies inclusive of banks, traditional and digital-only money transfer operators (MTOs), retailers, technology enablers, and Mastercard executives.
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About Mastercard (NYSE: MA)
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
www.mastercard.com

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